How does shopping for yarn work?
I dye most colourways on more than one yarn base, so the same colour can live in more than one weight. You can start from the colour or from the weight.
On Shop by Colourway, you browse the colourways as photos. You can narrow the list by dye style (variegated, speckled, or tonal), by the weights that colourway comes in, or by yarn base. Open a colourway you like, then choose the weight, then the yarn base in that weight. The fibre details change with the base you pick. Under the photo, you can also look at other colourways in that same weight and base, so you are not sent back to the start.
On Shop by Weight, you choose the weight first. You then see the yarn bases I offer in that weight, so you can stay on one base or look at all of them. From there you browse the colourways in that weight, filter by dye style, and look at the large photo, the colourway story, and the fibre details for the base you have selected. You can add the skein to your cart from that page, for shipping or for pickup in St. John’s.
If you are not sure which weight or base will work for your project, email me. I am happy to help.
What does “hand dyed in Newfoundland” mean?
“Hand dyed in Newfoundland” refers to the dyeing and colourwork, not the country of origin. I hand dye Windswept Fibres yarn in small batches in St. John’s, Newfoundland and Labrador, in Canada. The yarn is spun in Peru.
Will my yarn look exactly like the photographs?
I work carefully to keep each colourway consistent, but hand-dyed yarn varies a little from skein to skein and between dye lots. Your yarn may differ slightly from the photographs or from yarn bought at another time. It should still clearly belong to the colourway you chose.
For large projects, it is best to order enough yarn all at one time, when you can. If you do place more than one order for the same project, alternating skeins can help blend any small differences.
What if I need more yarn from the same dye lot?
Email me before you order if matching a previous purchase matters. I will tell you what I have. I dye in small batches, so I cannot guarantee later yarn will be from the same dye lot or an exact match, but i will do my best to match your earlier order.
Why does a colourway look different on different yarn bases?
Fibre, construction and the yarn’s natural colour all affect how dye takes. The same colourway can look a little different from one base to another.
If you have a question about a colourway on a particular base, email me at info@windsweptfibres.com.
Where do you ship?
I ship online orders to Canada, the United States, the United Kingdom and Australia. Shipping within Canada is a flat rate of $18 CAD. Rates to the United States, United Kingdom and Australia are calculated at checkout. Full details are on Shipping Information.
Not seeing your country included? Let me know, and I will see what I can do to get you your yarn!
Can I pick up my order in St. John’s?
Yes. In the checkout as you order, choose Store Pickup (in St. John’s, NL, Canada) under “How to Get Your Order.”
Pickup is at The Artisan Loft, 166 Water St, St. John’s, NL, Canada.
I will let you know when your order is ready. Please wait to hear from me before coming in.
How quickly will my order ship?
I hand dye each skein to fill most orders as they come in, so you will receive yarn that was dyed just for you. These orders will typically ship in three weeks or less. If I already have a freshly dyed colourway in stock to match your order, your order will be shipped within 2–3 business days.
Your location will be the biggest factor affecting your delivery time. I provide a tracking url (when available) with every shipment so you can see where your order is once it is on its way to you.
How much does shipping cost?
Shipping within Canada is a flat rate of $18 CAD. Orders of $200 CAD or more before tax ship free within Canada.
Rates to the United States, United Kingdom and Australia are calculated at checkout from live carrier rates, in Canadian dollars. See Shipping Information.
Will I receive tracking?
Yes, when the carrier and service provide it.
What about duties and import taxes on international orders?
My goal is to make sure you never pay a penny on delivery for any duties or surprise fees. For the United States, United Kingdom and Australia, import duties are set to be included in the price you pay. There have been many changes in these areas recently, and I have been working hard to ensure my settings match the most recent changes. If you see any surprises or have any questions about your shopping experience or delivery, please contact me.
How can I pay?
Checkout is through Square: a supported credit card, or a Square Gift Card.
Prices are in Canadian dollars (CAD). GST/HST is added at checkout on Canadian orders, where it applies. Orders shipped to the United States, United Kingdom and Australia do not include Canadian GST/HST.
Can I return yarn?
Regularly priced yarn may be returned within 30 days of receiving it, in its original condition and packaging. Email me first. Full rules are on Returns and Exchanges.
Do you accept returns on custom-dyed yarns?
No. Custom-dyed yarn is not returnable or refundable unless there is a problem with the order itself.
Something is wrong with my order. What should I do?
Email me as soon as you can at info@windsweptfibres.com. Include your order number and what went wrong. A photo helps if the item arrived damaged or I sent the wrong thing.
I would much rather sort out a problem than leave you unhappy with your order.
How do I contact you?
Email info@windsweptfibres.com.
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