I want you to be happy with the yarn you receive. If something is not right, please email me before you send anything back.
Returns
Regularly priced yarn may be returned within 30 days of receipt, in the same condition you received it.
To be eligible:
- Yarn must be in its original state and packaging.
- Yarn must not have been wound or balled.
- Yarn must not have been used, washed or altered.
- Yarn must be free from animal hair, cigarette smoke, strong odours or other damage.
I inspect returned yarn before I approve a refund.
Hand-Dyed Colour Variation
Small differences between skeins and dye lots are normal with hand-dyed yarn. They are not defects.
If you believe the yarn is substantially different from what you ordered, email me. I want to see it and put it right.
Items That Cannot Be Returned
Sale items and custom-dyed yarn (unless the item is defective or damaged, or I sent the wrong item) are not returnable or refundable.
Starting a Return
Email info@windsweptfibres.com before you mail anything.
Include your name, order number, the item, and why you want to return it.
I will confirm whether it is eligible and send return instructions.
Do not send returns unless you have a written authorization from me. Unauthorized returns will not be accepted.
Return Shipping
For a change-of-mind return, you pay the return shipping. Please use a trackable method. I can’t refund a return that does not arrive.
If I sent the wrong item, or there is a confirmed problem when it arrives, email me before you pay to send it back so I can arrange the right solution.
Refunds
When the return arrives, I inspect it and let you know if the refund is approved.
Approved refunds go back to the original payment method. How long that takes after I process it depends on the payment provider or bank.
Original outbound shipping is not refunded on a change-of-mind return.
Exchanges
Colourways and bases sell and dye lots change, so I can’t guarantee the same yarn will still be here when a return reaches me.
If you would rather exchange, email me first. If the yarn you want is available, I will tell you how to handle it.
Damaged or Incorrect Orders
If the order arrives damaged or I sent the wrong item, email info@windsweptfibres.com promptly with your order number and photos of the item and packaging where you can.
I will review it and work with you on a replacement, refund, or other solution.