I hand dye and prepare Windswept Fibres yarn in St. John’s, Newfoundland and Labrador. This page is where I ship, how charges are calculated, and what happens after you order.
Where I Ship
Online shipping is available to:
- Canada
- United States
- United Kingdom
- Australia
Not seeing your country included? Let me know, and I will see what I can do to get you your yarn!
Shipping Rates
Shipping within Canada is a flat rate of $18 CAD, anywhere in Canada. Rates to the United States, United Kingdom and Australia are calculated at checkout from current carrier rates.
Prices and shipping charges are in Canadian dollars (CAD). GST/HST is added at checkout on Canadian orders, where it applies. Orders shipped to the United States, United Kingdom and Australia do not include Canadian GST/HST.
Order Processing
I hand dye each skein to fill most orders as they come in, so you will receive yarn that was dyed just for you. These orders will typically ship in three weeks or less. If I already have a freshly dyed colourway in stock to match your order, your order will be shipped within 2–3 business days.
Your location will be the biggest factor affecting your delivery time. I provide a tracking url (when available) with every shipment so you can see where your order is once it is on its way to you.
Tracking
Tracking is typically provided when the carrier and service offer it. Tracking estimates come from the carrier and are not guaranteed delivery dates.
Duties and Import Charges
My goal is to make sure you never pay a penny on delivery for any duties or surprise fees. For the United States, United Kingdom and Australia, import duties are set to be included in the price you pay. There have been many changes in these areas recently, and I have been working hard to ensure my settings match the most recent changes. If you see any surprises or have any questions about your shopping experience or delivery, please contact me.
Larger Orders
A larger order may ship in more than one parcel. Those parcels may travel separately and may not arrive on the same day.
Store Pickup in St. John’s
You can select Store Pickup (in St. John’s, NL, Canada) when ordering.
Pickup is at:
The Artisan Loft
166 Water Street
St. John’s, NL, Canada
A1C 1A9
I will let you know when your order is ready. Please wait to hear from me before coming in.
Do not send returns unless you have a written authorization from me. Unauthorized returns will not be accepted.
Incorrect Shipping Information
Please check your shipping address before you submit the order.
If you realize you made a mistake when ordering, email info@windsweptfibres.com as quickly as you can. I will try to correct it before the parcel leaves. I cannot guarantee a change once the carrier has the order. If an incorrect or incomplete address causes extra shipping cost, that extra cost may be yours.
Lost, Stolen or Delayed Packages
Once the carrier has the parcel, transportation and delivery are theirs.
Windswept Fibres is not responsible for packages lost or stolen after they have been transferred to the carrier. If tracking shows a problem, contact the carrier or your local post office.
You are welcome to email me as well. If I can share shipping information or help with a carrier inquiry, I will.